Complaining to cashier supervisors

It’s a good plan to not settle for bad cashiering – that’s totally fine.  The next time you have the inspiration to complain about a cashier, though, consider an alternative.

"I'm mad as hell and I'm not going to take it any more!"

“I’m mad as hell and I’m not going to take it any more!”

Start with the cashier – reach out to them, embrace them.  Try some variation of “I know this is tough work.  I know a guy, a cashier in a grocery store, who writes a blog for other cashiers.  Lots of cashiers are finding this very helpful and you might too.  You can search ‘Real life in the checkout line’ or enter rlcol.com.  Here’s a card.”

If for whatever reason talking to the cashier doesn’t work or doesn’t seem like the right way to go, then by all means ask for the manager. but resist complaining about the cashier.  You don’t know what all went into their bad behavior today: they might be breaking up with their boyfriend, their dog might have died today, etc.  Don’t make their day harder.  Instead, say to the manager something like this:

” I’ve been reading a blog that’s all about helping cashiers do their very best – and providing support to them.  I want you to know about it.  I think you might like it.  I think your cashiers might like it.  Here’s the title, here’s the web address and here’s the card for it.”

That would be the most strategic way to help that cashier change – the way that’s most likely to cause them to shift their behavior, and in so doing to make life a little better for those of us who are dealing with them.

To get a some cards, email me at heymajo@gmail.com, give me your address and tell me how many cards you want.  Or I can tell you how to order them directly from Vistaprint, so you can have your own stash and hand them out everywhere.

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