Jessica, in the cafe next to my store, takes real good care of me (as do Beth and Richard the manager). She’s friendly, attentive, efficient – and she has learned and remembers my name. This morning she convincingly said that she misses me when I don’t come in. I don’t totally believe it, but I believe that she’s happy to see me.
When I told her about this blog, she got all animated (as cashiers typically do – “Wow, something about us!”). She took that animation one step further and said “Put me in your blog”. I said “Maybe.” Really I was thinking “Well, you haven’t done anything memorable.” Just typical world-class customer service.
Cashiering at its best is very personal work. You really take an interest in the customer – you want them to have a good experience. You’re putting a little bit of your heart on the line by not doing it by rote. Jessica absolutely deserves a post – as does Beth, as does Richard, as does everybody who shows up to this work and takes a genuine personal interest in their customers.
All you do is make me like your store. All you do is make my day a little better. I, as much as anybody, ought to know that.