Is it a good thing to ask? Giving part 2

When you are raising money for a good cause like the Our Voice sex abuse counseling center, one could make a case that you should ask everybody who comes through your grocery store check-out line.  But this is not feasible or even desirable: asking takes energy, being turned down can take it out of you, and some people are better off not being asked.

You can similarly make a case for not profiling who you should ask.  I certainly have gotten yes answers from groups my profiling would target as bad risks: too young, too old, too southern, too poor, too minority.  But I do still have a profile of who is most likely to give, for this charity especially: a woman between 25-50 with a big order and our frequent shopper account.  And I do find myself, when I am burned out from being turned down, trying to intuit who is going to say no, so as to maximize my yes’s.  Call it profiling or call it psychic or simply picking up on their energies, I’ll defend my right – even my responsibility to my own self-care – to leave some people out.  There are some other times that I think it makes sense to not ask:

  • when they seem worried or angry or hurried
  • if they are paying with food stamps (you don’t always know this until right at the end of the transaction)
  • when they are buying for work or for somebody else
  • if they make any reference to a recent financial reversal – big dental or vet bill, home remodeling that’s going over budget
  • they have had to wait a long time in line, you have created a complicated transaction right before them or you have otherwise pissed them off
  • they have already pulled out even change -or their change is going to be less than a dollar, the least we are equipped to take
  • they have gotten in a groove of saying no – or seem to be enjoying it too much. “No I don’t have your frequent shopper card.” “No I don’t want a bag.”  “No I don’t have a highlight to report” (my favorite conversation starter)
  • if you have made a big pitch for the frequent shopper program and they have said no
  • if they are with their mother or grandmother who is paying
  • if you get any kind of a bad vibe from them

In my first “Giving” post, I made the case for asking – even while I said that sometimes they would be doing right by saying no.  Here I’m making the case for not asking, mostly to take care of our own energy.  Sometimes we just need a breather.  The other day, in a burned out moment, I bargained with myself that I would ask the next three people and if none of them gave I would take some time off.  None of them did give, but I had so much fun with the  fourth person that I couldn’t resist asking – and she gave $5.  That kept me going for a while.

Sometimes we get burned out because we have lost our center and started to care too much whether they give.  The whole enterprise is a great opportunity to listen to ourself, to tune into our subtle sense of things, and to let go.  It can potentially enrich our experience of the work.

 

Is it a good thing for them to give?

Not always.

We’re asking for money at the cash registers again – for a very good cause, one I can really get behind (Our Voice, a community agency that fights against sexual and domestic abuse).  There are all kinds of good reasons why it might be good for our customers to say “No”.  They may need to pull their energy in today.  Even thinking about this agency may trigger some of their own traumatic experiences.  The bottom line is that in that moment “No” may have the most integrity for them – may in some way even be healing.

Brother...

If we want to let it be equally as good for them to say “No” as “Yes”, then – to keep our own energy intact – we need to somehow just not care whether they give or not.   We need to plant our feet, take a deep breath, hold our center – and simply be glad we asked.  That’s all: we did our part in the dance.  Now we turn it over.

Now here’s where there’s a delicate paradox.  At the same time that you don’t care whether they give or not – while you say to yourself that “No” may be just the right answer for them – still it’s OK and maybe useful to have another part of your mental machinery that is pulling for them to say “Yes”.

Why?  Because, overall, yes is more life-affirming than no.  It’s good to say yes. It’s a celebration of life.  Be happy for them that they are in a place of yes.  If they are in a conflicted place, cheer for them to break through their no barriers and choose life.

Bless them whichever way they choose.  This is good for you too.  Embrace life. Don’t ask because you are supposed to ask or because it will look good in your numbers.  Ask because you believe in the cause.  Ask because you want be filled with yes energy.  Ask because you want to offer your customer the chance to have a yes moment.  Ask  because it’s a chance – in a job that sometimes can become robotic – for real human contact.  Ask because otherwise you’re just swiping groceries.

Bring out all your compassion for customers who are in a place of no.  It’s a painful place.  I say “Great”, whether people say yes or no – and I really mean it.  When I say “Have a great day”, I lean into it even a little more with people who have said no.  “I think your day maybe hasn’t been all that great so far.  I wish for it to get better.”

I give them all my big toothy grin at the end.  If they think I’m a goof, so be it.  It may help them dispel any energy that accumulated during this transaction.  It might be right.

My blessings list

All day long at the grocery store, I ask people “What’s been a highlight of your day?” I breeze right past “How are you today?”, which tends to pull for a lot of bullshit.  If they beat me to the punch and ask me how I am, I give the obligatory “Fine” (which they are liable not to believe any way) and jump to the good stuff.

If they reflect my question as “What’s been the highlight of my day?”, I correct them.  “A highlight, not the highlight – you don’t have to figure out what was the biggest one.  Just pick any one of the little ones.”

Part of the point of this is to get us/me to focus on all these little ones – to notice that they are happening.  Another, less secular version of this is my blessings list.  I periodically wander away from this – forget to do it for months at a time.  Then a big blessing is that something brings me back to it.

Absent practices like this I become a little unintentional atheist.  My ego/mind takes over and convinces me that all is chaos, that I am alone and helpless in this big, uncaring world.

I can create my list in lots of formats: maybe my fav is here in my laptop, but I can also write them down in my little pocket-sized spiral-bound notebook or aloud as I drive home from work.  When my dog was still alive, I used to do this almost every evening as I took him for a walk – that was a juicy way to do it, because I was surrounded by blessings: being out for a walk, my neighborhood which I liked, the company of my dog who I loved.  I can directly trace the loss of this practice – two years ago, yikes! – to the loss of my dog.

This example, from my morning, shows how little these blessings can be:

  • Tuesday – 2/9
    • 67 biltmore – spotting that brochure just when i was trying to remember the name of the restaurant
    • google calendar – lots of good stuff, really apprecitaing my smartphhone
    • i get to get a new phone in July!
    • I can feel so good about something happening so many months from now!
    • making plans with the cortes family
    • Netflix worked – Kung Fu Panda shipped
    • a whole new world of Netflix! (I used to belong, but not for several years now)
    • I am having a very pleasant time at my desk thismorning
    • I made myself a nice breakfast

 

I am making plans to attend a meditation at the Open Heart meditation center here in Asheville.  Just thinking about this – and talking with Steve Swearingen and Bob Lantis, two friends who attend and are very enthused about it – has got me going back to two practices that massage my heart: my prayer list (which I resumed a couple of weeks ago) and this blessings list, resumed yesterday.

What’s going to happen when i crack the book Steve loaned me or listen to the meditation CD – much less make it to the actual center?!

God winking at us

About ten minutes ago, I was wandering around my apartment looking for something (I can’t even remember what anymore).  It’s a sign of how random are the workings of my mind that i also cannot anymore remember why I was trying to remember the name of the restaurant on Biltmore Ave. where I have had some lovely times hanging out with my laptop.

I remember now!  I was (for some reason I no longer remember) thinking about having tea (or juice) next Thursday with my friend Kelly McKibben at Nectar Cafe and Juice Bar on Merrimon in North Asheville.  My sweet friends Tim and Pippin Boissy (it’s her birthday today – Ha, Facebook started this whole thread) opened this restaurant a few months ago and I have not even made it there.  Wouldn’t it be nice if it were to become a fav new internet cafe for me?  I could rotate with Green Sage/Westgate and that other restaurant on Biltmore.  I felt a little wave of frustration at not being able to remember its name, but thought that probably it would eventually come to me.

Then I walked into my bedroom, still looking for that elusive something, and on the lower shelf of my nightstand, peering clearly out at me from a perch that I swear i have not looked at for months, was a brochure for the restaurant named 67 Biltmore!  I took that brochure to order side dishes for my Christmas feast at Johanna and Tom’s – which I sure didn’t do, I brought a sixpack of beer.  Why was that brochure still sitting there?  So it could tickle my funny bone today?

When my son was in his early teens, I used to point out these synchronicities to him and refer to them as “God winking at us”.  In spite of (or because of) his mom dragging him to church every Sunday, he was an early atheist.  He thought this was one of the stupidest things I ever said (amidst strong competition).  A few years ago (he’s now 40), he told me that now he says it sometimes to himself when he encounters this kind of uncanny coincidence.

Our atheist mind sees all these coincidences as random, the mindless careening of the billiard balls of life.  The mind/ego experiences itself as separate/alone and thinks that’s true of everything.  But we know better, right?

Tomorrow I’ll post a poem that a wrote a few years ago about all this.  It’s called “The Whale”.

 

 

Just that time of year

This is last year’s 10-minute Christmas poem edited down to three minutes.  I have a real fondness for that long, rambling Christmas letter of a poem – but I like this better.  It makes a lot of reference to my day job as a cashier at Earth Fare grocery store.  Enjoy.  Happy holidays.

Just that time of year…abridged  (Majo, 12/17/15)

It’s that time of year again
Jingle bells and all
But is there really all
That much to celebrate?
The cold and dark have returned again
Do pretty much the same time every year
I try to be cheerful about them
But this little whoosy man
Gets depressed with the onset of the shorter days
And pisses and moans pretty much the same
The whole winter through

The events in the world
Wars, gang shootings
Racial profiling and horrific injustices
Seem no better than ever
I want so badly to believe
That the human race and societies
Are somehow evolving
Somehow getting better, smarter
More fair, more loving
But can see no signs
That this is true

Everybody, it seems
Has their struggles and their sorrows
Caroling with the Jubilee group,
I realized that we were singing
Not just for the shut-ins we were visiting all evening
But also for ourselves
We – all of us
Need to buck up our spirits
At this dark time
We – all of us
Need all of us
To come together
To love each other
We – all of us
Need this poem
We – all of us
Need to create
Whenever we can
However we can
We – all of us
Need to hope for the future
For our writing and painting
And music-making
And our gardening and cooking
And parenting and love-making

We need to come together
As we are reading this poem
We are coming together
As all of us staff at my grocery store
Are serving all of our customers
We are coming together
As all of our customers
Rub shoulders in our store
Stand next to each other
In our checkout lines
Greet and often hug their friends
You are coming together
As all of us front-line customer servers
In all of the various stores
Serve all of our customers
Who, at other times
Are all of us
Who, when we are not working
Also patronize these other stores
We are all
Every one of us who deals
With customer servers
Coming togetherwinter-dark-2

We are serving our customers
Trying to put a smile on their face
Trying to put a smile on our face
Trying to get our customer’s needs met
Trying to check them out
Quickly and accurately
Bagging their groceries tenderly
Ripe avocados on top
Trying to exchange some pleasantries
And, when we are lucky
Even some meaningful exchange
Some “What’s been a highlight of your day?”
Trying to be real for each other
And to be kind
Trying, trying, trying
All of us humans trying
To make things work
To make this a better year
And when we are lucky
To love, even

Manic work

Cashiering is manic work.  You’re waiting on one customer after another.  You want to really show up for each of them.  You want to be alive, engaging, maybe even funny.  When I am manic, I am magic behind the cash register.  When I am down, I’m often really pretty lousy.

Until recently, my cashiering work has had no power to shift my down mood – if I arrived for my shift depressed I was depressed the whole eight hours.  But something has changed recently.  Several times in the last two weeks, I have gone to work a little depressed and over the course of my shift have moved into a little bit of mania – not a lot of mania, just enough to be functional in my work, enough actually to make me really good.

When I'm up, my checkout line can be an exciting place to be - fortunately, lately, not quite this exciting.

When I’m up, my checkout line can be an exciting place to be – fortunately, lately, not quite this exciting.

I can tell that it’s not true biochemical mania because on days when I am not working I immediately drop back into a light depression.  A light depression! A little bit of mania! You have no idea how encouraging this is to me!

The obvious next question is why – what’s different? I have a theory. I’m actually pretty convinced that I know what’s going on.  Let me put it in another post.

 

Put me in your blog!

Jessica, in the cafe next to my store, takes real good care of me (as do Beth and Richard the manager).  She’s friendly, attentive, efficient – and she has learned and remembers my name.  This morning she convincingly said that she misses me when I don’t come in.  I don’t totally believe it, but I believe that she’s happy to see me.  

When I told her about this blog, she got all animated (as cashiers typically do – “Wow, something about us!”).  She took that animation one step further and said “Put me in your blog”.  I said “Maybe.”  Really I was thinking “Well, you haven’t done anything memorable.”  Just typical world-class customer service.

Even I sometmes take really great service for granted.  That's not good.

Even I sometmes take really great service for granted. That’s not good.

Cashiering at its best is very personal work.  You really take an interest in the customer – you want them to have a good experience.  You’re putting a little bit of your heart on the line by not doing it by rote.  Jessica absolutely deserves a post – as does Beth, as does Richard, as does everybody who shows up to this work and takes a genuine personal interest in their customers.

All you do is make me like your store.  All you do is make my day a little better.  I, as much as anybody, ought to know that.