Crying behind the cash register

Last weekend I attended a grief workshop.  Sobonfu Some brings African traditions to the West to help us move past our collective and individual suppression of our grief.  She says, “There is a deep longing among people in the West to connect with something bigger — with community and spirit. People know there is something missing in their lives, and believe that the rituals and ancient ways of the village offer some answers.”

Her website says:

“Destined from birth to teach the ancient wisdom, ritual and practices of her ancestors to those in the West, Sobonfu, whose name means ‘keeper of the rituals’ travels the world on a healing mission – sharing the rich spiritual life and culture of her native land Burkina Faso, which ranks as one of the world’s poorest countries yet one of the richest in spiritual life and custom.

“Recognized by the village elders as possessing special gifts from birth, Sobonfu’s destiny was foretold before her birth, as is the custom of the Dagara Tribe of Burkina Faso, and was fostered by early education in ritual and initiation in preparation for her life’s work. ‘My work is really a journey in self discovery and in building community through rituals,’ says Sobonfu. Dagara rituals involve healing and preparing the mind, body, spirit and soul to receive the spirituality that is all around us. ‘It is always challenging to bring the spiritual into the material world, but it is one of the only ways we can put people back in touch with the earth and their inner values.'”

The weekend workshop consisted primarily of an extended ritual to support the 120 of us in releasing grief that perhaps was a reaction to a recent loss, but more typically had accumulated over years from a variety of losses and could be a reaction to international and global pain as well as personal.  The village that here came together to support us in this release was mostly strangers, but still very quickly came to offer a lot of genuine support.

grief hug

It takes a village to heal a grief.


When early in the workshop it was my turn to announce what losses I wanted to offer for healing, I said that it was the death of my best buddy Monty last January and the recurring loss every seven to ten days of all my good feelings – about myself , my life and life itself – when my depression comes rolling in.

I realized just a few minutes after my turn that the other loss I would offer for healing is the very loss of my ability to deeply feel and release my grief.  Once I was very good at surrendering to tears, having reclaimed this ability through personal growth experiences in my mid-twenties and on.  But depression itself has crushed some of this spontaneous and natural release.  And even my psychiatrists have acknowledged that the mood stabilizers that I take to even out my ups and downs also tend to dampen all my feelings.  It’s a tough call, but I continue to opt for the reduction in emotional pain that the meds afford me.


I haven’t cried over Monty yet. I guess it will happen when it’s meant to – but I also believe that surrounding myself with support can help to get at it.

When I am manic, I am more able to connect with feelings and to release them  than when I am depressed. I was depressed at the workshop and predictably stayed fairly frozen right through from Friday evening to Sunday afternoon – though there were moments when it felt like something might be moving within me.  On and off, touched by someone else’s grief, I felt spontaneous shudders roll through my body.  When I would take my turns – with another ten to twenty people in various stages of deep breathing, wailing and screaming – to approach the grief altar (you chose whether to do this, how often and for how long), I progressively got more aggressive about also screaming and loudly crying, though my crying was without tears and my screaming felt hollow and without connection to genuine feeling.

On Monday, the day after the workshop, I was inclined to say that nothing  meaningful had gone on for me there.  But I noticed on and off through the day, in the middle of a kind of typical depression, waves of genuine sadness.  I felt like crying, for no reason that I could lay my hands on.  I was nowhere near actually crying, but I felt some of the feelings that might lead one to cry.  If I was not depressed and not behind the cash register, I might actually have cried.

This morning I learned in an email from my close friend Byron that his son-in-law Phil has been diagnosed as having “terminal cancer”.  I believe that I have never met this man.  His wife Sarah, my friend’s stepdaughter since her late teens, I have probably not seen for 20 years or more.  But I felt a genuine fondness towards her after just a couple of meetings back then – and certainly they and their three children, all still young, are an important part of Byron’s life.

grief, bench

My brother is still very much alive, but every day his cancer threatens him and his family with the spectre of his absence.

But, still depressed, I was unprepared to have such a visceral response to the news of Phil’s cancer.  I felt really sad for Phil, his wife Sarah, their three kids, Sarah’s mother Nancy, and Byron.  When I started to launch into an email back to Byron, I said to myself, “You just sit here and feel this for a minute.”  And so I did.

Then I decided, for whatever reason, that writing this post would keep me closer to the feelings. I could follow it by writing to Byron.  There’s a risk that writing would drive me up into my head and lose the visceral connection, but so far – as I go back to connect within – I still feel some shudders and seem to not have lost the thread of my genuine feelings. It’s feeling like writing is really helping me to process the feelings, is keeping them real for me.

Now I will let go of writing, will go back to just feeling the feelings – for as long as that feels alive for me – then probably write the email to Byron.  And I will bless myself and my grief, which now seems to include some people who I had not previously considered to be part of my family, but now do.

grief, swim

Did reading this stir in you any feelings for this family, whom you really do not know, or about any people closer to you (and including you) who are experiencing illness, loss or pain? It’s OK to feel it, to find somebody to talk to about it, to describe it in a comment here.  It’s all part of staying alive.




He was just trying to greet me.

This post is about twice as long as is recommended for blog posts, but I think you will find it very thought-provoking.

About a dozen years ago, on a lovely Spring afternoon, I was walking down a pretty Chicago side street, talking on my cell phone.  I had my cordless headset on with the actual phone in my pants pocket, so was not obviously on the phone.  It was totally understandable that the schizophrenic guy walking toward me on the other side of the street, also talking to somebody who wasn’t there, took me as one of his peeps.  He gave me a big smile, a hearty wave and a super-friendly “Hi”.  I will always regret pulling my phone out of my pocket to let him know that I was actually talking to a real person.  Why did I have to do that?  Sure I’m not schizophrenic, but I had already for several years carried a psychiatric diagnosis (first clinical depression, then the more accurate bipolar disorder) . But schizophrenics are at the bottom of the mental illness food chain – they are really crazy (never mind that I have met schizophrenics who are very high functioning, many better in some ways than me).  There are some who claim to have completely recovered from mental illness – and look and sound for all the world like they have.  But I still don’t want “them” in my support group – I want it to be “just us”.  Anyway, my compadre on the other side of the street just hung his head and continued on.

A little while ago, on an equally lovely Fall morning, I put my sweater over a table outside a cafe in the perfect-temperature sunlight and went inside to order some food.  I immediately became aware that the young guy at a table at 11 o’clock was mentally challenged. I don’t know what his diagnosis would be.  When I was trained as a clinical psychologist 40 years ago, they didn’t put much emphasis on mental retardation. You would have had to work hard to get a practicum working with “that population”. (Hey, back then they didn’t even know about bipolar disorder; it was manic-depressive psychosis – if you didn’t have delusions and/or hallucinations, you didn’t get diagnosed.) But I’ve had enough experience with “mentally handicapped” people to recognize the look – and the sound. And I somehow, out of the corner of my eye, spotted the family member or social worker who was with him.  Or maybe I just assumed they were there – this guy was not out and about alone, I felt sure.

So I recognized his voice when, ten minutes later – with me all caught up in my lunch and my laptop, pretending to multitask while I am swayed by the research showing that we really can’t do that very well. He came up behind me, talking to his voices or his worker – or me! I felt a hand on my back and knew it must be him.  That was literally a first.  In my 69 years of life, I think it’s totally possible that I have never touched a “retarded” person, old or young. If perhaps I did an assessment with one (with instruments that were primitive for “normal” people and probably grossly inappropriate for mentally challenged people) during my clinical training forty years ago, we were taught by our Freudian supervisors never to touch a “patient” (not “client” or – gasp! – a “consumer”).

This guy who was apparently attempting to talk to me: Do other people understand him? Does he understand them? Does he know how to use a phone? Does he have a job? So much I don't know. I guess acknowledging that I don't know is a start.

This guy who was apparently attempting to talk to me: Do other people understand him? Does he understand them? Does he know how to use a phone? Does he have a job? So much I don’t know. I guess acknowledging that I don’t know is a start.

As I turned in his direction – being careful to not make eye contact (what do I think?  It’s catching?) – it became clear that he was talking to me.  Now in Asheville initiating a conversation with a stranger on the street is more the norm than inappropriate.  Even if the person is very odd, like the woman who joined in Marian and my conversation yesterday on the porch at Greenlife.  The fact that we were talking about bipolar disorder, which I have, did make it seem inappropriate – and then she was odd in other ways. She had in her shopping cart some broken-down cardboard boxes which she set up on her table around her laptop, creating an impromptu cubicle.  (I guess the Greenlife management turned down her request for a private office.)  But even here we let into our conversation.  Actually, Marian was very polite and talked with her some.  I had earlier on diagnosed her as “crazy”, just from the boxes, and didn’t want any part of this conversation, even though the little parts of it I did hear seemed only odd, not loony-tunes.  I finally, when this person showed no signs of tiring of the conversation, interrupted to say, “Marian and I actually have some business to transact” (which was true, though it would not have been truthful to say that there was any objective hurry for the two of them to break off their conversation).

So anyway (who’s tangential – one of those words I learned in my psychiatric training and maybe have never used since, to this very moment.  Probably no loss.), it was clear that this young guy was talking to me.  I looked at his worker (family member? How could you tell? Could they look alike, in spite off having such different stations in life?), who shrugged her shoulders like she didn’t have any more idea than me what he was saying.  I still hadn’t made eye contact and made an instant decision not to.  I went back to my work with my computer, burying my nose in it – if you can do that like you do with a book.  He took an abrupt step back from me and then continued down the street – I thought with slumped, discouraged shoulders.

What was he trying to tell/ask me?

  • “You look like a nice man.”
  • “Do you come here often?”
  • “I had the soup, too – it was great.”
  • “I’m lonely.”

I’ll never know, maybe because

  • I didn’t pay attention to him.
  • No real attention had ever been paid to teaching him to speak better.
  • His worker was not well-trained and not able to translate for him.
  • She had not been on the job long, like pretty much no one stays in these “entry-level”, poorly paid jobs.

So I who pride myself in being all about engagement with people – including spontaneous, improvisational encounters on the street or in the theater – missed a chance. Missed a chance in a way that I chronically miss chances – chances to engage with people who are in general marginalized and maybe thus even more in need of friendly connection. Missed the chance to reward a guy who was maybe pretty heroic to reach out, given that he gets responses like this all the time and I had not given him any encouragement.

I missed a chanced.  I’m disappointed.  But I got a blog post out of it.  And if I really listen to what I’m writing here, I may not always miss these opportunities.  I may still miss some – old habits die hard.  But maybe not all.  And if I take a chance and it goes well – even to just exchange smiles and head nods, like I do with foreign language speakers at my cash register – these successes may build on each other and I  may be on the way to a new habit.

For Cheryl

Here’s the poem I offered – and briefly messed up – at Barry Barton’s dance performance.

For Cheryl

Your father took the poison pill
Of hate for self
He swallowed it and went away
Was struck dumb and then could not
Speak on your behalf or his
He did not wield his pen of truth for you
When they served to you the same sick drug
Toxic with their shame and pain
They saw your lovely innocence
And tried to claim it for themselves
They carved in it their names
“If I scar it, then it’s mine
Let me leave a handprint on your face
Or a mournful dream of your small hand
Placed on me against your will”

But the twisted trying there
To wrest from you your life, your love
By those who loved so wrong, so wrong
Could not quench your fire, your self
The would-be spirit breakers did not know
What spirit truly is – nor saw your soul
Or they would have touched you not those ways
For fear your angels would have struck them down.
The gold of that sweet soul was not destroyed
Just melted and formed new again
Nothing burned away but dross
You wanted gone so long

And when you felt your most alone
And when you were the most at risk
Of saying yes to that last dose
And lying in the fitful sleep
Of those who dream when they were real

And when you felt your most alone

And when you felt your most alone

Your truly faithful dad – long one with you
In the bonds of suffering and fierce love
Somehow coughed up his toxic wad
Smiled his warm and human smile of old
And said to you, his precious child
“Don’t swallow, darling girl of mine
You must not follow me
Into this silent truthless place
I need your words so bad
They are my legacy
Perhaps tomorrow I will find my own, but now
Rage at what they’d have you eat
You are my little queen
All the forebears of your mother’s and of mine
Salute you as you spit this back”

And so with raging, potent, loving words
You gather to you us
All of us who hold our own
Toxic dose of pain
Carried still in pouch of silk
“When all else fails eat me
I will kill you fast or slow
But I am all you really know”

You say to us with loud ferocious tones
Give me those precious pouches now
This whole sad pharmacy of fear and lies
Place all these pills together here
On this basement floor within
Flush them with our healing tears
And we who have been sick but have not died
Shall come away the stronger still
And make a pact to grasp those pills
Wherever they be found
And give that purge to all the lost
And bring the de-pilled people home
Into our sacred tribe
And love ourselves and our poems
And each other – and the children we create
And our parents too, who need it most

“Because I say so
And I am Cheryl
Triumphant and alive
And innocent and good.”

How does it feel?

To have crashed and burned?
To have lost it halfway through performing my poem?
To have completely blanked out on what came next and spent five minutes – OK, maybe 30 seconds – trying to get it back?
To have humiliated myself in front of friends and associates?

“How do you feel?”  The question was asked me in a very solicitous way by a woman I didn’t know, in a tone that suggested to me that she expected me to feel crappy.

The answer took a while to get clear for me, then came through loud and clear….”It feels thrillingly human.” It feels like a relief.  It’s something that I knew had to happen sometime.  I have been performing poems at Jubilee four times a year for ten years and I’ve never had a poem not hit a home run.  I’ve had little ripples – times when babies cried and it threw me off my game and I would lose a line.  But nobody would ever know.  I always rallied and took it home.

This time I did rally also and finished strong.  And I did once again have people say that it worked for them – and that my stuck place, which in this case was totally obvious to everyone, did not take away from the impact of the poem, that the poem meant a lot to them.  One person said that it was her favorite part of the whole show.

So, thrillingly human – someone who can make mistakes.  There’s no safer place for me than Jubilee to make mistakes.  This poem opened the show for a dance performance – a very sweet movement and story-telling show filled with amateur dancers.

My poem opened for a dance performance on the topic of legacy - and my poem sprang from a friend's legacy of being abused as a child..  The choreographer and dancers, familiar with my track record as a killer poet and performer, expected me to open the show with a bang.  Was it a terrible thing that I fell apart delivering my poem?

My poem opened for a dance performance on the topic of legacy – and my poem sprang from a friend’s legacy of being abused as a child.. The choreographer and dancers, familiar with my track record as a killer poet and performer, expected me to open the show with a bang. Was it a terrible thing that I fell apart delivering my poem?

What if the worst had happened?  What would have been the worst?  The worst would have been for me to not recoup – for me just not be able to get it together, and to slink off the stage in shame.  That would be the worst.  Maybe not the worst though – because even that I could have recovered from.  Tonight I feel OK with that.  The worst, maybe, would be if that was not OK with me – if my infraction tonight stirred my self-hate – that would be the worst.  But even that wouldn’t have been so awful, because it’s human, because I go in and out of it all the time, because I’ve developed more skill in recuperating from self-hate and I bounce back from it.

In truth, what happened was not so awful.  In truth, it provided the audience with a wonderful experience – a chance to reach out to a performer, to be pulling for me.  Is it not possible that them opening their hearts to me, right at the beginning of the program, gave them a chance to be an even better audience for the rest of the show, to really open themselves to the dancers and the storytelling about their lives and their innocent, heart-felt,amateur dancing? I think that almost certainly this was true..

So the worst happened and it was OK.  No, the worst didn’t happen because I was OK with stuff that I surprised myself by accepting.  I fell apart in a way that I would have told you in advance was terrible and it was not.  In fact, it was perfect.

Some more gambits around the discounts

Customer 1

  • Tall, slender 60ish woman customer says, “My senior discount is being cut to one day a week.”
  • Me “Yes – has anybody explained it to you?”
  • “No.”
  • “Let me try.”  I say something that includes stuff like, “It’s a fairness issue.  Teachers and students keep wondering why they just get one day.  Young people and single parents and nurses and firefighters ask why they don’t get a discount.  We’re not getting rid of the senior discount – and most of our competition does not have one.  Will you be able to come shop on Monday?”
  • This particular customer may have been a ringer.  She brightened right up.  “I understand. It’s alright.  I have no problem with it.”  There were others who were also this philosophical about a reduction in their discount – but not all.

Customer 2

  • Short, stocky 60ish female customer is next up in line, hears me telling the guy in front of me about the wisdom discount being reduced to one day a week – and our intention to try to keep prices low for everybody.  She explodes, “Low prices my butt.  I found a bottle of salad dressing that’s twice as much as it sells for at Ingles.  They don’t care about seniors – they only care about the bottom line.”  The intensity of her vitriol set me back – and I think also shook up the customers on either side of her.
    I wasn’t looking forward to a direct encounter with her – but she totally surprised me.  When it was her turn, she said, “OK, I got my bitching out of my system” – and was totally pleasant to deal with.  I may have been a wimp to not bring up the topic of discounts – maybe it would have gone fine – but i was happy just to have it be alright between us.

Customer 3

  • This big 50ish guy made the whole day for me.  When I explained about the military discount being reduced from 10 to 5% and going to one day a week – really a much bigger hit than the wisdom discount – he clearly didn’t like the news, but when he started shaking his bundle of swiss chard in my face he had a twinkle in his eye like he knew all this was pretty funny.  “I don’t like this – I don’t like this a bit.”

    It's not every day that someone brandishes a bundle of swiss chard.

    It’s not every day that someone brandishes a bundle of swiss chard.

  • Me – to the people right behind him in the line: “You saw it folks – he menaced me with those greens.”
  • The guy behind him: “I saw water flying off the chard right onto your glasses.”
  • The woman behind that guy: “I thought that at any moment it could move to direct physical contact with swiss chard.  Then what would happen?”
  • My upset customer: “Sometimes these big corporations just push you too far and you have to take a stand.”
  • By this point we all were having a good time, clearly entertaining ourselves and each other.

This scenario brought home a truth underlying this whole discount drama: at the end of the day, we are all just people playing out our various roles.  It’s a dance we’re doing together – at any moment any of us could play different roles in the same dance.  There really is not a them vs. us.  In a very real way, it is all just us.

“You’re fine” – soothing the apologetic customer

“You’re fine.” – the reassuring response to someone who has just apologized for bumping into you or for getting in your way.  Or – in the grocery store line – for entering their frequent shopper number incorrectly, for not noticing if their cucumber was organic or conventional, for forgetting their bags in the car, for running out of money and needing to take a couple items out of their order.

“You’re fine.”  I’m not sure it’s a southern expression, but I sure don’t remember it from up north.  I love it.  Not just “Never mind” or “Forget about it”, but “You’re fine”.  It’s a real affirmation. And at a perfect moment: the person is feeling apologetic – they could use some affirmation.  Our last post dealt with mistakes we ourselves make – here we deal with the other person’s “mistake”.

We cashiers often have the opportunity to make a difference in our customer’s day – by providing a genuine moment of contact, an acknowledgement of that person’s uniqueness.  But there is no more juicy moment than when the customer presents some apology.

Even a little bit of apology throws us into that "something-wrong-with-me" energy.

Even a little bit of apology throws us into that “something-wrong-with-me” energy.

We won’t, in one exchange, heal a customer from the tendency to apologize for themselves, but a well-timed “You’re fine” can help.

Or well-phrased:

  • for entering their frequent shopper number wrong, maybe “That machine is very confusing”
  • for not noticing the cucumber, “It’s our job to get labels on them”
  • forgetting their bags in the car, “100 people a day do that”
  • for running out of money, “I imagine this is very stressful, but trust me it happens to a lot of people.”

This person has just made themselves very vulnerable. Let’s put all our personal energy into the words we say, the eye contact we offer, and the feelings we put behind the words.  Let’s wish for that person’s total healing.  It’s maybe a little encounter – but if it can make even a little bit of difference in how much a person apologizes for themselves, how awesome is that?


I believe in mistakes…

Cashiering is detailed work – there are so many ways to make little (and larger) mistakes.  When I am up, I roll with these mistakes: I make fewer of them because my brain is sharper, but I am also a lot more forgiving of those mistakes that I do make.  When I’m down, I tend to be pretty hard on myself about even little mistakes – and positively cruel to myself about the larger ones.

I thought of a variety of ways to attack this issue in a post, but none of them seem better than the poem I wrote during this same dark time of year about four years ago.  It’s longer than most of my posts, but lots of people have found it meaningful.  I’d welcome your feedback – in a comment or an email (to

I BELIEVE IN MISTAKES          (Majo, 1/15/11)

I believe in mistakes
I believe in right and wrong
Good and evil
Sin and redemption
Well I’m sure about sin at least

I believe it’s possible
To make a wrong choice
Take a wrong turn
And to forever lose
All option  for good
That the right road would have held

I believe it’s possible for these wrong choices
To lead you to a wrong life
To become a wrong person
With no chance to get back to
The person you were meant to be

Why am I so imprisoned by this wretched
View of the world?
Why do I cling so to beliefs
About life and about myself
That cause so much suffering?
Why am I so attached to
This harsh god of right and wrong?
Why is this unforgiving code
Carved so deeply and painfully into my heart?

Is it my Libra nature
Constantly balancing and rebalancing the scales
Desperately and hopelessly trying to get things to come out right?
I so often know immediately
That I have taken the wrong path
Committed to the wrong course of action
Ordered the wrong lunch
And am so seldom confident
That I am going the right way

Is it because the good nuns
So patiently and persistently
Drilled original sin into my young consciousness?
Is it my Irish conscience
So hopeless about becoming a genuinely good man?
It believes that carrying
A heavy load of guilt
Is the most reliable way to
Earn God’s mercy.

Is it my western analytical mind
So hooked on separating
On putting things in different buckets
Hooked on the world of either/or?

Is it my human ego
So tiny in the face of
The vast world out there
So lost in fear and alienation?

I would like to say that my belief in mistakes
Is my one true mistake
But I think that would be a mistake
Tortured as this paradigm is
It is my lineage
It unites me with the human species
From which I spring
My suffering is your suffering
Is our suffering
Until we can together
Every one of us
Lay this burden down

You may have gleaned by now
How hard it is to step outside
Of this world of mistakes
Indeed, from our shared starting point,
It is impossible
It is anathema to our human programming
A contradiction in terms
It is a world that can only be visited
When we take a brief vacation
From our normal minds
It’s the payoff from meditation
The addictiveness of drugs
The bottom line of love

In the throes of love
Does our lover or child not seem perfect
Able to do no wrong?
(How ephemeral are these throes of love)
Is it not clear, when we are truly in love
That there can be no mistake
In committing fully to the beloved
No matter how great the cost?

How can I turn this kind of love on myself?
Commit this fully to me?
My path the last few days
Is clearly littered with mistakes
Today I wrote a poem
Who wrote the poem?
Who made the mistakes?
Could I have had this
Without the others?
Did they not get me here?

Maybe my commitment to a me that does
Is the deepest mistake
Steps were taken that led me here, led me there
Led me to this poem
Led me to this room
Led me to you
You get to decide whether for
You this poem is right or wrong
But if you are wise you will maybe not

When we have to wait – tonglen practice

In her best-selling book When Things Fall Apart, Pema Chodron teaches the Tibetan Buddhist technique of tonglen.  The heart of the technique is to move from the ego – our own limited suffering – to connect with others who are suffering in similar ways.  It’s pretty challenging, deep practice, but can be very liberating – and can be practiced in a grocery store checkout line, or anywhere that we are waiting, or anywhere.

The source of much of our pain is isolation - being caught in the ego, in our solitary experience.  Expanding to include the pain of others may seem scary, but is paradoxically very liberating.

The source of much of our pain is isolation – being caught in the ego, in our solitary experience. Expanding to include the pain of others may seem scary, but is paradoxically very liberating.

Let’s say you are waiting in the grocery checkout out line.  You start by turning typical new age practice upside-down: instead of “breathe in the good stuff, breathe out the bad”, you open your heart and you breathe in any distress or pain you are experiencing.  And for a Buddhist, to the extent that you are not in touch with your inherent goodness and the goodness of creation, you are suffering.  So any impatience, discomfort, irritation, any judging of the situation, any separation from your natural state of oneness with all of life – breathe that all in and pay good attention to it.  Then breathe out a wish for your own healing – that you return to the experience of peace and oneness.

After spending some time on your own healing, you expand your gaze to focus on others who are experiencing similar distress.  When you inhale, along with your own pain, breathe in the waiting-in-line pain of the others waiting in your line – or if your line is very small, those in the line(s) next to you.  Feel the pain that all of you are holding about waiting in line, then breathe out a wish for healing for all of you.

Continue this practice in progressively widening waves.  Open your heart to:

  • all those who are waiting in line in this store
  • all those who are waiting in any store in this town
  • all those who are waiting in a store anywhere
  • those who are waiting for organ transplants or to get out of jail or prison, those who are waiting for loved ones to come out of surgery, etc.
We can join ourselves with people who wait in much longer lines, in the heat or cold, in situations where being in this line places them in political danger, etc. - all our people, all our suffering.

We can join ourselves with people who wait in much longer lines, in the heat or cold, in situations where being in this line places them in political danger, etc. – all our people, all our suffering.

We end the practice by blessing ourselves and all those we have included in our focus – all brothers and sisters of ours.  We offer gratitude to those who have developed and offered this practice.  See if it has shifted your experience of waiting in this line.  Let me know what you find.

Loving the hostile old man in me

My therapist Lorrie is reading and loving this blog.  This is flattering, affirming and encouraging.  One way this is a mixed blessing is that when she sees in my writing an area where I’m stuck, she feels empowered to offer me the chance to get unstuck.

A week ago, December 21, in a post entitled “Customers who piss you off” (the search box in the right hand column will take you right there), I described a customer: “About 60 – tall and wiry – he presented very defended – strong male body armor, cold, hostile.  I immediately took a dislike to him.  I didn’t want him in front of me.”  At my therapy session two days after this post went up, Lorrie asked, “What was it about him that made you not want him in front of you?”

What made it so hard for me to respond to this guy with compassion?

What made it so hard for me to respond to this guy with compassion?

I knew immediately that I had been found out.  What made me reject him?  Well the part of me that is like him.  Some would call this the shadow.  I like my persona – what I lead with, what I identify with.  My persona is soft, undefended, warm, embracing.  It’s how a lot of people would describe me.  But it’s not all there is to me.  I have a part of me that is very defended, cold and hostile.  I hate it when I go there.  I hate me when I go there.  I have it in me to get mad when I think I’m being charged the wrong price.  I don’t go there very often, but I could go there.

So I got mad at this guy because he reminded me of me – a part of myself that I reject.  This is probably true most of the time that a customer (or anyone) pisses us off.  And the rest of the time they probably are reminding us of someone from our past who hurt us or who for some other reason we still resent.  This makes these people real gifts to us – they expose what in us still needs healing, still needs loving.

If we seem these people as gifts, we may see that they are clearly in pain – or they would not be behaving in unfriendly ways or radiating toxic energy.  If we see them as gifts and in pain, we may find it in our hearts to have compassion for them.  And the big payoff of having compassion for them is that it will open up the possibility of having compassion for the part of us that is like them.

I won’t be able to catch this dynamic right away every time it happens.  I will still get pissed off at the occasional customer.  I will need to have compassion for myself for having a hostile response to a customer.  Having compassion for myself will make it easier for me to have compassion for the hurting person in that customer.  Having compassion for them will make it more likely that I can have compassion for the hurting part of me that they remind me of.

And that’s not a bad deal at all.

Right place, right time, right person?

Nobody likes to work register 5.  It’s right directly in the traffic flow and is by far the busiest cash register.  You never get a break – it’s crazy-making.  But this morning #’s 4 and 2 are taken – and even my regular #3.  #1 is way out by itself and I can get lonely out there – but this morning I decided to take it, rather than face the fearsome five.  But when I got there, one of the managers’ cash drawers was already in there.  It wouldn’t have been that hard to get it removed, but I took this as a sign that I really should go to 5.

As I settled my drawer into the #5 cash register, Sherri Lynn teased me.  “Oh, so you’re going to be my neighbor this morning, eh?” Sherri Lynn is awesome: beautiful, talented (very accomplished country singer), funny and – at somewhere in her 50’s – way closer to my age than most of my co-workers.  We have tremendous fun together – she comes down to my register when things get slow.  But it seems that whenever I take #5 to be next to her, it gets so busy that you totally lose track of who’s at your back.

When I’m depressed, as I am today, everything seems wrong.  Did I make a mistake by not taking #1? But then there’s Sherri Lynn.  What if I’m in the right place at the right time – and am the right person to be here?  I decided to make this my study for the day – let’s see what the events in my checkout line have to teach me about this.

My first customers are a senior couple who have exact change for their two gallon refills of water.  The math was not hard on this and it seemed they had probably made this purchase before.  Why were they so tickled at my relatively foolish banter? (“Oh, you were all ready for me” – nothing very clever there.)  On their way out, they greeted Shirley – who has been here a long time and knows most of our longstanding customers.  Why were they in my line?  Was it where they were meant to be? Puzzling this out was going to be more complicated than I might have thought.

This attractive 40ish woman started waiting in my line, then moved when Sherri Lynn returned from her break and opened her line.  Was that little abortive interaction just right?

I gave this older guy his senior discount, which he hadn’t even known about and which made him happy.  Then I asked the next woman, “Do you know about our discounts?”  “Yes, but I don’t qualify.”  (“He thinks I look 60 – bastard.”)  Did I do right in the first case and wrong in the second one?

Then I forgot to offer the discounts to a guy who might have been 60 or might have a military background.  Did this mean I was in the wrong place?  All the variations of imperfection.

#5 has just become better real estate because a lovely young coworker who is a buddy of mine has set up shop across at #6.  I’m just appreciating how much fun she has with her customers when my customer – who has identified himself as a World War 2 veteran – says, “Now every day is fun.”  A pretty awesome thing to say – and I’m kind of stunned by they connection of young and old both focused on fun.  None of this would have happened for me if I was at another register.

I take my 10 minute break and catch up on my notes.  Depression continues to drag at my heels.  Whenever I start to think that maybe I’m at the right place at the right time and am the right person a hostile inner voice says no.

Young Regina, just coming on duty, asks me if I want to shift over to #1.  “This register is awfully busy.”  Oh, she prefers this register.  She is a speedy, high-energy person – I guess it makes sense.  I momentarily buckle.  “Sure.”  Why not? It will be easier.  She’s better suited for this register – it will be better all around.

Then something asserted itself inside me.  “No, this is where you are meant to be today.  After your lunch break they will shift you anyway.  You’re in the right place at the right time – and are the right person to be here.”  “Regina – thanks, I think I’ll just stay here.”  Earlier I had taken this register by default – now I was fully choosing it.

I had gone from taking #5 by default to claiming it - taking a position that I'm where I'm meant to be.  How did this affect what happened next?

I had gone from taking #5 by default to claiming it – taking a position that I’m where I’m meant to be. How did this affect what happened next?

My next customer – a short 50ish woman – has already told me that she had a hard night and is not quite with it.  She has a hard time entering her frequent shopper number and becomes apologetic.  I say “You’re perfect – don’t worry about it.”  Would my co-workers have given her this message of empathy?  Was I the right person for her?  I think, reviewing my notes later, that most of them would have done pretty much what I did.  This was for me as much as for her.  She was the right person for me – I needed to hear the message of forgiveness.

A customer comes up wearing a prosthetic neck brace.  I feel instant compassion for him.  “Wow, you’ve got an owie.”  “Oh, it’s a recurring problem.  This thing actually feels really good – very comforting.  The first couple of them didn’t feel so good, but this one is great.”  I am knocked out that he has taken something that most of us would regard at best as a big annoyance and turned it into a positive – and tell him so.

He says, “I was talking to a guy the other day whose house had recently burned down.  He lost everything.  he said that parts of it were really hard, but that it was also kind of liberating to let go of everything and start over.”

“Wow, he inspired you and now you’re inspiring me.  I’m going to put this in my blog and maybe that will inspire someone else.  Look at his chain of positive messages.”  I was able to affirm this guy.  His message encouraged me – I’m glad I was there to receive it.  People do tell me that this blog inspires them.  If this post manages to inspire someone else, then I have definitely been in the right place at the right time.